Moving Out

Moving can be a hectic time so we’ve summarized below highlights to help you stay organized.

10 Key Steps to Moving Out of Your Home or Apartment

Sign a Residents 30 Day Notice to Vacate. If your tenancy has been ended. Confirm Move-out Date.
Sleep Sound will email helpful tips and reminders as your move-out date gets closer.
Thoroughly Read Sleep Sound’s Move-out Instructions.
Contact your Property Manager with any questions you have about the move-out instructions.
Set aside enough time to clean and return the property to Sleep Sound.
1. Pro Tip: Don’t underestimate the time it takes to clean. Most move-out’s require at least 5 hour or more of cleaning. Give yourself enough time. Professionally cleaning is expensive ($50-$60 per hour).
Schedule any vendors to help e.g. Cleaners or Carpet Cleaning Providers.
Schedule the removal of any bulk items e.g. furniture.
1. Pro Tip: Visit Metro Recycling to learn about proper disposal.
Complete Change of Address with USPS.
1. Pro Tip: Make sure any recent package orders have your new address e.g. Amazon.com
Providing Forward Address to Property Management Team if you haven’t already.
Make arrangements to return keys to the office or if Express Access, leave on site.
If dropping off onsite, place keys in envelope and label with address.
4415 NE Sandy Blvd Ste 201, Portland, Oregon 97213.

Have a Question?

FAQ

Q: When do I get my deposit back?

A: Sleep Sound aims to return your security deposit accounting as soon as possible. In Oregon, the requirement is 31 days and in Washington it is 21 days.

The better you leave the property, the faster this process will be.

Q: Why does Sleep Sound work so hard to get me my deposit back?

A: Everyone wins if Sleep Sound can refund your deposit. The property owner wins because it means they have little to do to get the property back on the market and don’t have to work about unexpected costs. Sleep Sound wins because the process is quick and easy. You win because you get your deposit back.

Help us have a great move-out experience for everyone.

Q: How do I withdraw my Notice to Vacate?

A: Contact your Property Manager for details.

Q: I need more time, can I get an extension?

A: Contact your Property Manager for details.

Q: I need to break my lease. What do I need to do?

A: Visit our page on breaking my lease and then contact your Property Manager.

Q: When does the move-out walk-through take place? Do I need to be present?

A: Sleep Sound will schedule the move-out walk-through within 2 business days of you vacating. You are not required to be present.

The person conducting the walk-through will not be able to comment on your deposit, any charges or the move-out condition. This is because they may not be familiar with the move-in condition or your tenancy.

Your Property Manager will deliver a report with notes and photos that you will have an opportunity to provide feedback on.

We recommend residents do not attend the move-out as it is easier for all parties involved.

Q: Why wouldn’t I get all of my deposit back?

A: Our job is to ensure both parties follow the lease. If the property is not left in the same condition it was provided in, less normal wear and tear, there will be charges.

Avoid unnecessary charges by thoroughly following and reading our move-out instructions. If you have questions, ask early on in the process.