Tenant FAQs

Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental.

Move-in costs vary depending on the move-in date and property location. For properties in Portland, if you move in before the 15th of the month, your move-in funds will cover only the prorated rent for the current month. If you move in on or after the 15th, your move-in funds will include both the prorated rent for the current month and the full rent for the following month. For properties outside Portland, move-in costs may vary and will be determined based on your screening results.

Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older.

Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.

A cosigner may be required if an applicant does not meet the income, credit, or rental history requirements. Cosigners must meet financial qualifications and sign a guarantor agreement. We recommend reviewing our rental criteria to understand which situations may require a cosigner.

Applications are submitted through our online application form. To be considered for a property, you must complete a tour and submit a fully completed application online. You will also be asked to provide an identification, proof of income, and other supporting documents.

Payments are made online through the resident portal, which serves as the platform for all tenancy-related transactions. Tenants can also set up autopay to have payments automatically charged to the card saved in their account. Checks/Money Orders are also accepted in certain cases.

Check your lease agreement and contact management before getting a pet. Some properties allow pets with an additional pet deposit or monthly pet rent, while others have restrictions.

Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management.

Most leases require written notice before moving out. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.

The property management company handles routine maintenance and repairs, but tenants may be responsible for damages caused by negligence or misuse. All maintenance requests should be submitted promptly through the appropriate channels.